Details for Job Order Number 75450:

Job Title: Help Desk Dispatcher
Locations: New York, New York
Job Type: Direct
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Prestigious, stable investment management firm is seeking a sharp, junior level candidate for a Help Desk Dispatcher position.  The position calls for a highly articulate and professional individual with basic PC/Mac tech support skills and six months to a year of experience in IT phone support or a similar client service role.

Responsibilities include:

  • Logging all tickets with complete and pertinent details
  • Acting as the single point of contact to the user for all IT related requests
  • Answering phones, dispatch ticket queue, & answer emails
  • Providing resolution to level one incidents
  • Alerting management when necessary for high visibility and critical issues
  • Maintaining documentation for all Service Desk and end user processes and procedures
  • Ability to work in a fast paced environment
  • Fielding inquiries/problems and provides updates to all users on progress and completion of requests
  • Following up with users until issue is resolved
  • Providing a concierge/white glove level of service
  • Working with all level of users

Required experience:

  • Experience in IT Service Desk for phone support
  • Ability to work 10 am to 7 pm; extended and flexible hours
  • Proven experience with, Windows 7/10 and MS Office 2013/2016
  • Experience in configuring and supporting Blackberry, iPhone and Android devices in Microsoft Exchange based networks
  • Experience in using a Trouble Ticket system
  • Excellent interpersonal and customer service skills
  • Strong written and verbal communication skills
  • Effective time management skills, motivation, reliability, and a self-starter attitude